Thanks for shopping at Jinjer!

If you are not entirely satisfied with your purchase, we're here to help.

 


REFUNDS

If you are not 100% satisfied with our product, we will fully refund any unopened and unconsumed product within 30 days of purchase. Simply ship the product back to us in its original packaging. Customers will be responsible for refund shipping costs. 

 
Please return to the address below:
1271 Washington Ave
Suite #319
San Leandro CA 94577

Once we’ve received the product and confirmed its conditions, please allow up to 14 business days for us to process the refund. Refunds will be issued back through the original payment method. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

 

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@jinjer.us and send your item to: 1271 Washington Ave, Suite #319, San Leandro CA 94577.

 

CONTACT US

If you have any questions on how to return your item to us, contact us at support@jinjer.us.

 

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